Everyday problem
Everyday Problem
What it does
Repeated questions take time to sort, and a useful first reply can wait while the team catches up.
Most useful for
Teams receiving similar administrative enquiries from clients, students or visitors.
Included in the standard setup
One source; a short approved reference; agreed categories; a draft-and-review step; sample checks; and a handover walkthrough.
Example workflow
An enquiry arrives → AI suggests a topic and summary → it drafts a reply from approved notes → a team member reviews and sends it.
What we’ll need from you
A few anonymised sample enquiries, approved answers and categories, and access to the selected workflow tools after their data terms are reviewed.
Not included
Automatic sending; clinical or professional advice; guaranteed classification accuracy; extra channels; custom model training; third-party AI subscriptions; sensitive data processing before review.
Common questions
Does AI send replies by itself? No. A person reviews and sends every draft. Can it answer clinical or professional questions? No. It can sort administrative enquiries and draft from approved information, with human review.